Update #7 : Windows Server 2008 Beta Exam results still giving problems


There is another update concerning the Windows Server 2008 Beta exam results (70-648/71-648/70-649/71-649). I already blogged on the exam-result-delay several times (Oldest Update, Update #2, Update #3, Update #4, Update #5, Update #6).

Trika’s blogging the following :

<November 13, 2007> VUE had a problem with their 71-649 scoring (I obviously don’t need to tell you that). What some of you have already heard is correct, they plan to complete the scoring today, then it is up to 48 hours for them to publish their scores, then more time for that data to come back to us to update your transcripts. Please note that this is the PLAN. Actual timing we’ll see, hopefully it will happen as planned. Know that it is being worked on, it is not just languishing somewhere. That’s crap, I know, sorry.

If service centers are telling you to talk to Microsoft, that is not the case. Your final scores originate with VUE or Prometric, they publish them or send them, and feed the data back to us where it will show up in your transcripts. Sometimes, they would point to MIcrosoft if we are the hold up in providing the scoring model, or if there is a problem with an individual result that we need to look at, etc. But as a rule, the exam delivery partner is where to go for beta results.

i’m sorry you guys are getting the run around from our service centers, and the VUE and/or Prometric centers. There is a lot of back and forth between MSFT and VUE/Prometric for each beta, so on any given day it could be in our hands or theirs. It takes at least a few days for information from us (in headquarters) to disseminate out through many different companies in many different countries in different languages to reach the people answering your calls at the helpdesks, so an up to the day status on changing beta results is not realistic. What they should be clear on is the process, major issues (like this delay) and how to escalate for help. Or maybe we need to have a dedicated e-mail address for beta-related queries or something (besides mine…) that will work.

RE: exams showing on transcripts but not certificates, I hear you. Looking for the answer.

In other words : The results are not 100% available. And the strange thing is that only VUE seems to have a problem (the first sentence starts with ‘Vue had a problem with their….’, so what about Prometric? I did the exam at a Prometric center and still don’t have the results…