Philips 8000 Series and DLNA…Not Really!

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UPDATE (Nov 14th, 2009): Check out my new blog post about the issues with the 42PFL8404!

Supports all the new stuff
Just a few weeks ago we (my wife and I) bought ourself a present : A brand new Philips 42” LCD TV with the latest technologies. If I read the specs correctly (see below) it will support MP3, LPCM, WMA v2 – 9.2, JPEG Still picture, MPEG1, MPEG2, MPEG4, AVI (DivX, Div5, DX50, DXMF), H264/MPEG-4 AVC, MPEG Programme-stream PAL, WMV9/VC1. And it even supports DLNA!

Because the model is brand new I really couldn’t find any negative things about the TV and because my experience with Philips as a TV brand has always been good, so we decided to buy one.

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Unpacked the box
The moment we unpacked the box and installed the TV I was stunned by the beautiful design of the TV. It even has Ambilight and NetTV (use the TV to browse Youtube :)). I connected all devices and I even connected the network interface to my network switch. When I restarted the TV it received an IP address from one of my DSL routers. Too bad NetTV wouldn’t start, but I checked for a Firmware update (one of the menu options) it told me that the latest firmware was already intalled! Strange…because when I checked the Philips website a week earlier (during my search for a new TV),  there was a firmware update available.

When I visited the website there was indeed a newer firmware available. Downloaded it, unpacked it to a USB stick. When I inserted the USB stick in the slot on the TV it detected the USB stick with a newer firmware and asked me if I would like to upgrade the TV’s firmware. After a reboot (yeah..the TV did indeed a reboot) the newer firmware was installed and now NetTV worked!

DLNA….Music…Check…Pictures…Check…Video…Failed!
Because we had to go to a birthday party of a neighbor I haven’t had the time to check the cool multimedia stuff the TV should support (I mentioned the supported formats earlier). A few neighbors asked me about the new TV, so later that evening I did a small demonstration. Using the PC Connect (I’m not sure what it’s called in the English version, because my TV is in Dutch where it’s called PC Openen) option I could play music (MP3) and show some pictures. Sadly enough the most video formats wouldn’t show. Though I was able to show a DivX video (a 24 Episode), but it wasn’t really like it’s used to be when i played it through my XBOX 360. It was all shaky and the sound was out of sync 🙁

DLNA….1.0?
At first I thought I didn’t configured it right, but when i checked the manual and re-checked my configuration that couldn’t be the problem so I decided to call Philips Consumer Care. I explained the whole story to the guy on the phone and I even asked him why I couldn’t use my Windows 7 Play To feature with my new DLNA Certified TV. He wasn’t sure, didn’t even hear about the new Windows 7 Play To Feature. The Philips Consumer Care guy told me that my Philips TV supported the latest technologies, so the Play To function should work. We agreed that he would look into my DLNA playing questions and he told me that he would get back to me in a few days. The next day (!!) he called me and he told me that the Philips TV was indeed DLNA Certified, but only for DLNA 1.0.

I explained to him that this would probably the reason that my Windows 7 machine wasn’t able to ‘see’ the TV, but he told me that the difference between DLNA 1.0 and 1.5 was simply the support of new devices. Ok, but why isn’t my Windows 7 machine able to ‘see’ my TV? He wasn’t able to answer that question!

Playing Video?
He totally agreed with me that the specs were quiet explicit about the supported playback formats and that my WMV HD / H.264 video’s could be played with my TV. I told him that I even tried several different resolutions, but they all failed. He again told me that he would discuss this with his technical colleagues and would that he would get back to me in a few days.

DLNA…HDMI…SCART?
A few days later he called again (you can’t say he wasn’t eager to solve my problems!! Great support Philips!!) and he told me something I just couldn’t believe. I’m not sure what kind of technical guys are working over at Philips, but they sure sound like marketing guys (sorry marketing guys/girls!). He (the Philips Consumer Care guy) told me that the Tech. Guys told him that the specs on the Philips website were only supported through HDMI! Are you following me…..he told me that the WMV9/VC1, H.264, MPEG1 through MPEG 4 could only be played through the HDMI connection! Of course the formats could be played through HDMI, HDMI has nothing to do with the type of connection. I can even play the formats specified through my old SCART (or SVHS) connection! Yeah..I know I can’t play FullHD through one of the ‘older’  connections, but the type of connection has nothing to do with the formats it can or can’t play!

When I confronted the Philips guy with the SCART answer, he agreed with me and told me that the DLNA support (through the network connection) would only support video streams up to 720P! Hmm…so all the Full HD movies I created (we also have a Full HD video camera)…the WMV HD’s I download are worthless?

Return the TV…buy another one?
When I asked the Philips Consumer Care what he could do for me, he told me that he only could talk to the marketing guys to change the specs so they are clear about the video formats that can be played with the 8404 Series. And when I asked him what I could do with the TV that didn’t have the features for which I bought the TV in the first place,  he told me I should contact the store where I bought the TV in the first place.

But the only problem I have with this answer is that the store would simply show me the ‘official’ Philips specs and tell me that it should work…and that I probably configured it wrong! So, the only thing I would like Philips to do is to alter the specs so they’re right!

I can’t imagine that a TV which is loaded with the latest techniques and hi-tech features isn’t even able to play Full HD content through it’s network interface.

Conclusion
So if you you really would like to buy a TV that is capable to play all the fancy new stuff through it’s Network Connection (without the use of a Multimedia Harddisk, XBOX360 or PS3) you really shouldn’t buy a Philips 8404 Series! For all the other functions…it’s a really good quality TV for a nice price 🙂

If you’re reading this and you already bought a Philips and you have the same problems I have (or maybe you were able to get it to work :-)), please leave a comment!

  • Pfff. what a story! This sucks! When I’m going to get my DNLA TV I’ll bring a router and my laptop to the store!

  • LOL @ Tony 🙂 Maybe I’ll take my router and laptop with me when I return the TV so I could demonstrate the not-working DLNA 🙁

  • Garry Weil

    Sounds like a very frustrating story, sorry to hear it. The real issue here is that there are two over-lapping contexts. There is the DLNA context and then the general Philips product issues. While I cannot say for sure it sounds like your video format issues are not verified during the DLNA certification process but Philips should have tested them nonetheless. Video playback support is a real tricky issue as there are so many applications and devices that create video files such that it would be near impossible for a manufacturer like Philips to test them all. Also there are so many variants of a video format that just saying WMV or H.264 is not sufficient. This is why the DLNA guidelines specify in great detail about the media formats that are mandatory or optional. you might try playing files from other sources to see if they can play. Maybe download some WMV samples from Microsoft and create a .MP4 (H.264) from Quicktime player.

    As I tweeted; the TV is DLNA 1.0 so it will not support the Win 7 Play to features. I would expect Win 7 to at least play the DLNA 1.0 mandatory formats. Remember Win7 is not RTM so it may still contain bugs…

    Bottom line: DLNA is not a 100% guarantee that devices will work together but it is the best bet for networked connected media devices today.

  • Evert

    In DLNA terms the television is a media player (you can check that on http://www.dlna.org), not a media renderer. Win 7 Play to requires a renderer (as far as I know).

  • Well, I can say that I have similair experience with my Samsung 5 series TV, very, very poor video-format support with DNLA 🙁 But it does show up in Windows 7 and I also can use the Play to feature, maybe I’ll also write a rant about it on my blog 😉

  • MvbB

    There seems to be a miscommunication with the helpdesk on the Resolution spec. The consumer care person is trying to explain the resolution spec mentioned in the leaflet is referring to the HDMI input source. It seems you interpreted it as the codec (VC1, H.264) only supported by the HDMI input.

    Root cause of the issue;
    1. There seems to be an expectation to playback HD content via DLNA.
    –> Most of the HD content is not supported by DLNA 1.0. Same for Samsung and Sony.
    2. There seems to be an expectation that the TV (with DLNA) works with his PC (Window 7 Pre-released).
    –> This is DLNA 1.0 Vs DLNA 1.5 issue.
    3. The helpdesk seems to have provided wrong information talking about codec support via HDMI. The codec support chapter in the leaflet concerns supported codecs via DLNA.

    All in all the detail of the contents (AV Codec, Container, file extension) is indeed extremely complex. With the amount of codec dialects in the market it will always be difficult to guarentee playability for 100%.

  • Pb_2003

    Hi,

    Saw your thread on tweakers.net and I am glad that you found this problem. At least I have now a lower expectation. I was not expecting that Philips would play ALL the different video’s I have on my HD. I even have from time to time to install new codecs
    to play new divx movies.
    I am still happy that DLNA is still working with some / many video format. I saw a review of Sony KDL-46Z4100, where the spec says it is DLNA certified, but it was only capable of showing pictures and playing MP3 over the network.

  • JuiCe

    Hello

    I was planning to get 8404 and use DLNA with my USB-HDD connected to a router but now…

    Do you know if this DLNA 1.0 issue affects only 8000 series or also 9000 series?

  • I think the DLNA version will be the same, you can check it on http://www.dlna.org/products/. On this site you can view the DLNA Certificate for every product. For example the 37PFL9604 Certificate can be found here : http://certification.dlna.org/certs/REG57370173.pdf. It supports DLNA 1.0 🙁

  • JuiCe

    Thanks!

  • Erik

    Using Mediatomb (http://mediatomb.cc/) as my DLNA server I am able to view all different kinds of content on my 37PFL9604, even Matroska HD content. Mediatomb takes care of the conversion on the fly. This way I can make sure that the media I present to the TV matches the supported formats. I think this is a better way than to wait until all possible combinations of containers and codecs are supported by the device itself.

  • Pete

    Have you tested if the TV is able to play the different videoes if you store them on an USB stick? For instance an avi-file with an SRT-subtitle file with identical name?

    I know that that’s supposed to work on the new Samsung TV’s. Being that you can get cheap USB-sticks with e.g. 8 gb of space, that could perhaps be a solution for playing different media?

  • Pete

    Hey Helmer,

    Did you get around to testing if the TV plays videos correct if they’re stored on an USB-stick? I asked in a store, but the salesman didn’t really know anything and was hesitant to letting me hook up my own usb stick with movies and subtitles in the store.

  • Nicolas

    As far as I can see, USB / NIC is the same, and you don’t get the correct aspect ratio 🙁

  • Johnny

    Hi Helmer,

    To be honest I think you made a terrible mistake to trust Media Player (12 or whatever version) as a media server. Up to now the MS MP’s have proven to work very poorly. Why do I know this? Last Monday I bought myself the 37″ version and it played wonderfuly almost every format I have available on my media server pc (Win XP Pro and TWONKY). So Divx, Xvid, WMA, WMV, MP3, JPEG etc etc all worked fine, even the WMV9 HD clips from the microsoft site. So, the 8404 works beautiful with the promised media. The picture quality is fairly okay, lots of jaggies and black level is more of a dark level… But for the money a great set! And yes, you have to update the set manually to be sure all is up to date.

    So, please try Twonky and you’ll see all works well!

  • Dinant

    Philips has released new firmware software for the 37PFL8404H, Version: 000.026.038.014 Nederlands Zip-bestand (40.06 MB), 2009-07-21

  • OldNoob

    Hi,

    Interesting subject, the 47PFL8404 is also on my wishlist.
    A 4 year old LG Plasma is dying on me.
    The Net TV functions with browser and media playback is very tempting.
    Does the the newest firmware software give any improvements on the video playback issues?

    keep us posted …uh Blogged

  • fuzzyw

    couple of remarks:
    – it’s a problem in wmp 12, that software is not meant to be used with codecs other than wmv. Even my xbox360 doesnt want to play xvid/divx.
    – wmp 12 doesnt show avi files, because it has a bug that prevents it. MS is not very eager to fix it. It has something to do with reading the header of a movie file. When it says avi, wmp 12 doesnt recognize it as a movie file. I can’t find the article now, but trust me i read it and started using tversity.
    – i dont have windows 7 and the play to feature, but the other way around works (if it is wmv, see my other remarks). So sharing folders and enabling the windows media
    server. Browse from the tv.
    – directly from usb: there are so many codecs around it (even within xvid/divx/mpeg 4) it’s impossible to support them all standard. I have the same problem on my pc. Difference is i can add codecs on my pc, but not on my tv. (Actually the tversity solution is the best because it makes the tv codec independent.) Use usb for a slideshow directly from your camera and that’s it.
    – try to change the scaling options, but if the movie has a fixed ratio and is not anamorphicly coded no chance to get it nice on the screen.

  • Gaby

    Hi Helmer.
    I just connected my new 42pfl8408 to the my home network and i have a problem viewing even avi files.
    The streaming is slow and there is a feeling that you see frame by frame.
    Did you find such a problem with your connection?
    I’m using a wireless router to connect to my laptop. (Win Vista)

    Thanks,
    Gaby.

  • Carmelo

    Hi to all,
    could you please tell me if 47pfl8404 model supports wi-fi connections for internet tv?

    I have a wi-fi modem router for mi adsl connection but my tv is in the other floor of my house ….how could i do?

  • Matan

    pf… I have the same problem with my Philips 5604h when it comes to viewing material from the USB (it looks like a frame by frame view). From wht I gather, there is no way of fixing this. Too bad I didn’t know that before purchasing the TV.

  • duns

    Hi there, i’ve just tested my new 37PFL8404 (french country) and experiencing same behaviors with DLNA (haven’t tested USB connection but expecting the same kind of problems) :/
    With Windows 7 and WMP11 i was able to share all my resources and the best i can say is that other sources : .jpg and song are reliable : videos not !

    I was suspecting that before purchasing and since i was unable to find online tests for these features (and so far when we’re talking technology on the net : we always find a test or a comparative to read for a new interesting feature)…

    I’ve simply bought today a 10meters HDMI/HDMI cable and was able to enjoy the rendering of my ATI 4850 (with my tv as a second monitor) via the HDMI connection (yes my pc do the job and the tv is only a monitor) : it’s just like that : If you want to exploit your PFL serie 8xxx : The best thing to do is to connect your computer via HDMI on it :/ :
    The good part is that having a rendering (with pre and post processing from your computer) in the higher resolution your tv could handle is the best result you could have on it for all types of sources : really.

    Think DLNA and HDMI connection are like WIFI NIC adapter and Ethernet NIC adapter.

    We could also think a new firmware could handle some problems but the most important fault is the speed of operations when using DLNA : very bad for an ethernet connection :/
    I’m not sure that the hardware inside the TV could really claim handling the latest encoded pictures in HD.

    Using videos with a resolution like internet tvs (youtube or others) or NOHD TV encoded programs seems to be the best use with DLNA : sigh !

  • wimbers

    this is a problem with all new DLNA supporting tv´s. they support only very few video formats, very low bit rates and only 720P
    i just stick with a separate dlna player that plays all video formats and containers in full hd resolution and bitrates up to 40Mbps

  • wimbers

    this is a problem with all new DLNA supporting tv´s. they support only very few video formats, very low bit rates and only 720P
    i just stick with a separate dlna player that plays all video formats and containers in full hd resolution and bitrates up to 40Mbps

  • Yusuf Sipahi

    hello my friend,

    i am about to buy a 8000 series philips tv, especially because it has dlna. but when I read about your article here, I am in doubt. Dlna version is important case as you explained. But I think the firmware you installed should upgraded its dlna version to the latest version? You posted your article on 16 june. Is everything is ok?

    and also as you told, the playback formats are ridiculous if it can not support them. When I read about their solution about HDMI connection, I laughed a lot. If their solution is like that there is no restriction to write playback formats. They could write ALL next to playback formats, haha.

    And one more thing about connection, I have a dsl modem which does not have any adittional routers. So when I am sure to buy that tv, I will buy a switch. I will connect tv, dsl modem and pc to that switch. Would that work?

    Thanks dude for your article by the way!!

  • Yusuf Sipahi

    hello my friend,

    i am about to buy a 8000 series philips tv, especially because it has dlna. but when I read about your article here, I am in doubt. Dlna version is important case as you explained. But I think the firmware you installed should upgraded its dlna version to the latest version? You posted your article on 16 june. Is everything is ok?

    and also as you told, the playback formats are ridiculous if it can not support them. When I read about their solution about HDMI connection, I laughed a lot. If their solution is like that there is no restriction to write playback formats. They could write ALL next to playback formats, haha.

    And one more thing about connection, I have a dsl modem which does not have any adittional routers. So when I am sure to buy that tv, I will buy a switch. I will connect tv, dsl modem and pc to that switch. Would that work?

    Thanks dude for your article by the way!!

  • Koki

    Firs of all, thank you for good article. My “old” 37″ Philips died and I was ready to buy new 8000 series (DLNA is a must!). I was very happy with Philips picture quality, especially ambilight is something that no other TV can match.
    Reading your article I am concerned. I have NAS with Twonky Media DLNA Server and my PS3 work perfectly. You said that 8404 CAN play all those video formats without HDMI :).
    I guess I will take my media server in store and try before I buy.
    You opened my eyes on this. Thank's again

  • Koki

    Firs of all, thank you for good article. My “old” 37″ Philips died and I was ready to buy new 8000 series (DLNA is a must!). I was very happy with Philips picture quality, especially ambilight is something that no other TV can match.
    Reading your article I am concerned. I have NAS with Twonky Media DLNA Server and my PS3 work perfectly. You said that 8404 CAN play all those video formats without HDMI :).
    I guess I will take my media server in store and try before I buy.
    You opened my eyes on this. Thank's again

  • Helmer,

    I just bought an 8404 TV too and also struggled to get it to play any video, which is why I found your blog entry.

    I wasn't willing to give up on watching all my DVD's via my wireless connection (TV and Router being connected via cable of course), so I researched a bit further…

    The 8404 is DLNA 1.0 certified and the certificate that was issued by the DNLA for this device lists that it passed the “MPEG_PS_PAL” test …which means that it should support an “MPEG program stream”. Taken from Wikipedia, this means that it should support some fashion of these data streams: “MPEG-2 Program stream can contain MPEG-1 Part 2 video, MPEG-2 Part 2 video, MPEG-1 Part 3 audio (MP3, MP2, MP1) or MPEG-2 Part 3 audio.[1] It can also contain MPEG-4 Part 2 video, MPEG-2 Part 7 audio (AAC) or MPEG-4 Part 3 (AAC) audio,[1] but they are rarely used. The MPEG-2 Program stream has provisions for non-standard data (e.g. AC-3 audio or subtitles) in the form of so-called private streams.[3] “.

    Program streams are usually used on DVD-Video disks and HD DVD video disks, and their typical file extension are VOB and EVO. So I simply installed Twonky Media Server (Trial) on my Windows 7 NetBook) and pointed it to one of my DVD's and all is up and running. The picture quality of the tv is very good, and I'm inclined to watch my videos again now.

    I don't have HD videos (yet), so hat still needs to be investigated.

    HTH!
    Jennifer
    p.s. the Philips support area was not very helpful, so I guess most of the information is simply lost within the company, or gone with laid-off staff.

  • Helmer,

    I just bought an 8404 TV too and also struggled to get it to play any video, which is why I found your blog entry.

    I wasn't willing to give up on watching all my DVD's via my wireless connection (TV and Router being connected via cable of course), so I researched a bit further…

    The 8404 is DLNA 1.0 certified and the certificate that was issued by the DNLA for this device lists that it passed the “MPEG_PS_PAL” test …which means that it should support an “MPEG program stream”. Taken from Wikipedia, this means that it should support some fashion of these data streams: “MPEG-2 Program stream can contain MPEG-1 Part 2 video, MPEG-2 Part 2 video, MPEG-1 Part 3 audio (MP3, MP2, MP1) or MPEG-2 Part 3 audio.[1] It can also contain MPEG-4 Part 2 video, MPEG-2 Part 7 audio (AAC) or MPEG-4 Part 3 (AAC) audio,[1] but they are rarely used. The MPEG-2 Program stream has provisions for non-standard data (e.g. AC-3 audio or subtitles) in the form of so-called private streams.[3] “.

    Program streams are usually used on DVD-Video disks and HD DVD video disks, and their typical file extension are VOB and EVO. So I simply installed Twonky Media Server (Trial) on my Windows 7 NetBook) and pointed it to one of my DVD's and all is up and running. The picture quality of the tv is very good, and I'm inclined to watch my videos again now.

    I don't have HD videos (yet), so hat still needs to be investigated.

    HTH!
    Jennifer
    p.s. the Philips support area was not very helpful, so I guess most of the information is simply lost within the company, or gone with laid-off staff.

  • thanat0s

    Me Too 😉

    I got the Same TV … and we just passed two days to try to find a correct video playing through DLNA

    It seem to play AVI file with Xvid with resolution 1920×1080. Once resolution is not exactly this one, the video is not displayed.

    Another format works, Mpeg4 from the big buck bunny website : http://www.bigbuckbunny.org/index.php/download/ but in this file, theyre is some display error.. but it's works

    I never had an H.264 played on this TV

    Keep trying 😉

  • thanat0s

    Me Too 😉

    I got the Same TV … and we just passed two days to try to find a correct video playing through DLNA

    It seem to play AVI file with Xvid with resolution 1920×1080. Once resolution is not exactly this one, the video is not displayed.

    Another format works, Mpeg4 from the big buck bunny website : http://www.bigbuckbunny.org/index.php/download/ but in this file, theyre is some display error.. but it's works

    I never had an H.264 played on this TV

    Keep trying 😉

  • thanat0s

    Me Too 😉

    I got the Same TV … and we just passed two days to try to find a correct video playing through DLNA

    It seem to play AVI file with Xvid with resolution 1920×1080. Once resolution is not exactly this one, the video is not displayed.

    Another format works, Mpeg4 from the big buck bunny website : http://www.bigbuckbunny.org/index.php/download/ but in this file, theyre is some display error.. but it's works

    I never had an H.264 played on this TV

    Keep trying 😉

  • thanat0s

    Me Too 😉

    I got the Same TV … and we just passed two days to try to find a correct video playing through DLNA

    It seem to play AVI file with Xvid with resolution 1920×1080. Once resolution is not exactly this one, the video is not displayed.

    Another format works, Mpeg4 from the big buck bunny website : http://www.bigbuckbunny.org/index.php/download/ but in this file, theyre is some display error.. but it's works

    I never had an H.264 played on this TV

    Keep trying 😉

  • andrius

    3days ago buy 37pfl8404. maybe who know when i stream via DLNA divx(avi) video with 1800kb /s bitr, after 5min i have very bad refresh on screen, like it be 30-40fps. i stream video from laptop – 'wzr-agl300nh' router – tv. please help…
    when y try to rewind or forwarding video, and again play, – alls good about 5min. later again. router and tv latest updates is
    when video play via router to dlna from laptop stream is about 300kbs, when i push rewind and play – stream is about 3-5mb/ s… help guys , sry to my eng

  • andrius

    3days ago buy 37pfl8404. maybe who know when i stream via DLNA divx(avi) video with 1800kb /s bitr, after 5min i have very bad refresh on screen, like it be 30-40fps. i stream video from laptop – 'wzr-agl300nh' router – tv. please help…
    when y try to rewind or forwarding video, and again play, – alls good about 5min. later again. router and tv latest updates is
    when video play via router to dlna from laptop stream is about 300kbs, when i push rewind and play – stream is about 3-5mb/ s… help guys , sry to my eng

    • Ferroniquel

      It has been a while since this comment, but anyway, I have just had a conversation by chat regarding the very same issue, and it is a video frame rate problem, the TV can handle only videos at 25 or 30 frames per second, any other frame rate gets the same problem after a few minutes, try it out, it is true! It is a real pity that almost all the TV episodes from internet are at 23 frames per second.

      Hope it helps

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  • Guest

    Hi, it ‘s good content of DSL, in my country DSL on developing.

  • Jimmy

    I have same problem on 32″8000. Everything works great except for video. After 5mins the refresh rate halfs. Audio remains good.
    Was it too much to believe that DLNA would actually work?

  • andreganeto

    I really appreciate Your comment. It gave me very important insight about this subject of connectivity (In my opinion, the most important feature after imaging).

    I've just bought a philips 8404 series and come to realize that I should have read Your comment before, regarding to connectivity.
    I perfectly do agree when You because when I read the manufacturer specification it seemed to me that I was buying state of the art technology. Based on what You’ve experienced, probably I made a mistake.

    Since 1988 I’ve been reading about Information and Communications technology convergence. By now It should fully be put into practice.

    I hope philips will soon deliver a firmware to fix this lack of connectivity. Otherwise, I have to accept Y did the wrong choice.

    Thank You , once again
    A Gonçalves

  • Jacky

    Hi Helmer, congrats for the great topic ! Really very helpful. As I was going to buy a 8084H model, this helps me think at it once more.
    I'll check on the Philips support site to see if there is any new Firmware which could overcome this problem.
    Thanks again anyway !
    Jacky from Belgium

  • Jacky

    Hi Helmer, congrats for the great topic ! Really very helpful. As I was going to buy a 8084H model, this helps me think at it once more.
    I'll check on the Philips support site to see if there is any new Firmware which could overcome this problem.
    Thanks again anyway !
    Jacky from Belgium

  • molet

    Dear Helmer,

    I read your post and it made me thinking again if to buy the 42pfl8404 LCD.

    I am wondering now about th USB, is it possible to connect a USB pendrive with AVI or Divx movies
    and whatch it on that LCD tv ? did you try it ?

    In the Israeli brochure Divx support is not written but the dealer said it will work …

    Also, what is your current impression of this tv ?

    I will acknowloedge any piece of experience you have.

    Best regards,

    molet

  • Bert

    Too bad a read this after! I bought the tV…playing of video files sucks indeed. For the rest..great tv..! Even playing from USB the video files are still shaky. My advice: if your looking for a tv WITH media server integrated buy a samsung. But even so, its best to have separate media server.

  • Awesome!

  • Ben

    “but why isn’t my Windows 7 machine able to ‘see’ my TV”
    I was just reading through your article and thought could mention the little bit I know about DLNA 1.0. DLNA 1.0 does not support discovering players from Win7. Only DLNA 1.5 supports that. So you are right about your assumption.

  • Ben

    I bought this TV a few months ago. It surely does not play HD well (and thats sad 🙁 ) but it plays my MPEG2, MPEG4, AVI and WMV files well

  • Koen

    The video formats may be one thing to look at, but you have to make a difference between
    (a) browsing media via the Philips menu on the TV and start playing a video from your local DMS (e.g. PC with Windows Media Player or XBMC)
    (b) using a play-to function of a media application on your PC to trigger a DLNA-capable device to play the video.
    In case (a) the TV acts as a DLNA player combining the DLNA control and render function and the PC is just a DMS.
    In case (b) the TV acts as DLNA renderer controlled by the application on the PC that acts as DLNA controller & server.
    The point is that you can build a DLNA player that only listens to its build-in controller and not to an external controller and still be DLNA certified. Mostly product sheet are not very clear on the different between player and renderer.
    I'm afraid the Philips you bought is such a player.

  • Hugo

    I have the same TV as you (although 47') and a Synology DS410j network disk which supposedly is running a Media Server DNLA software. My TV does not find the Media Server. I do not know if this is an interoperability problem, if I just has not set up my network disc properly, or what.

  • PeLe

    Hi @ all,

    i had the same problem with the DLNA Protocol on my Philips.
    I found a work around!

    Install the free version of the TVersity tool ( http://tversity.com … very easy to use!!!) on my server.
    The Philips TV found the DLNA Server on the network and show all shared media files.
    MP3 and Pictures worked fine!
    Movies -> faild at the first try.

    After I didn't found a solution with google 🙂 I tried some things for my own.
    My last check was to play a vob file (I had from my last movie project). I worked great! High resolution, without any picture or sound problems.
    So I've converted some movies and all worked great.

    I'm going to try some other solutions and keep you up-to-date.

    Best regards
    PeLe

  • hugo

    My solution to the problem was to buy a Asus PC and mount it on the wall /behind my wall mounted Philips.
    http://event.asus.com/eeepc/microsites/eeebox/e

  • how about that for overkill. an xtreamer of 99 euro would do, and you buy an entire PC?

  • Jose

    I bought a Philips 46PFL9704H and the DLNA is not working at all. I can see the Net TV but no access to the PC media server. This media server is loaded into 2 PCs, one with W7 and the other one with WXP. I have another device (iBlik RadioStation) which has a WiFi connection and it sees the Media Server and plays music with no problem, so the Phlips is working badly. A brother of mine has the Philips 8404 and he cannot see de media server either. Philips, you seem to be selling rubbish software with your TV sets, which otherwise are quite good as TV screen. Customer Support at Philips is of no help.

  • mike_casey

    I've just got off the phone with Philips support having tried to get my HP Media Server to work with the 8404 (which they couldn't resolve – couldn't even tell me the specifications of video files that would work). Can't agree more that Philips are selling good TVs with really poor software. I'd advise anyone who wants to stream audio or video to their television to stay away from Philips. This has been an expensive mistake.

  • Zaph

    I got this tv on Saturday. Trying to figure out setting up a wireless bridge etc to avoid cable issues, but just connected an external usb hard disk and so far it's playing every file format I've thrown at it.

    You're right – it should play / stream over the network connection but external usb drives are cheap. Note this is just a vanilla usb drive not a fancy smancy “multimedia” drive. I just pop up to PC every once in a while and dump a whole load of my media on it and bring it back down. Sorted? Not ideal, suits me fine. Spectacular tv!

  • natan

    too bad i just saw your post, we just bought the same tv. i am struggeling with connecting the tv to my pc it doesnt detect any of my tries for a media servers, what did you use how did you configure it,
    thanks

  • Karel

    Tversity is the answer. Or Winamp remote. JRiver remote. Several easy apps available.

  • Peter Van Dosselaar

    I totally agree with your article. I bought the latest and greatest 7605H/12 LED TV (just came out). Video playback sucks. Only new thing is the support of MKV container so I was able to view a 1080p HD movie….I clearly say “view” because there was no sound (originally DTS MKV). Next annoying thing is subtitles. Accessing subtitels with MKV is not possible, nor using SRT files with AVI files. Most annoying thing is not being able to play DVDs normally. Yeah, you can open and play the single VOB files in the VIDEO_TS folder, but DVD Menu, subtitles, audio-channel change…no way. The TV does not know how to handle the IFO files.

  • Dikke

    Even Tversity is not working on my nework. PFL7675 en WinXP. Tries everything, also WIN media player but no connection. Did you configure something special in Tversity other than mentioned in the userguide of the Philips TV?

  • jimmy

    I have spoke with tech support and went into the Philips shop. They are aware of the problem but cannot fix it. I said you clearly state on the spec sheet that the 8404 can play video over DLNA. They tried to dodge the fact and started saying stuff like divx and avi are illeagle files anyway so they dont really have to support them. At this point I gave up. There is no fix and there never will be. Philips are still selling new tv's with the same spec sheets with the same problems.

    I love the tv quality but will not buy Philips again. Very dissapointed with support. (I would have been happy if they just said they maid a mistake)

  • Darius

    User without proper knowledge= bad TV 🙂 no offence lol =)

  • Darius

    User without proper knowledge= bad TV 🙂 no offence lol =)

  • Darius

    Hi Peter, I had same problem regarding MKV DTS sound.
    Well you can't blame TV, it's not Blueray player. Philips wouldn't sell any blueray players if all options would be handled by your TV 🙂
    I've found solution using mk2vob program and repacking MKV with DTS to MKV with AC3 sound.
    Hope this will help you to enjoy HD movies with sound.

  • Darius

    Hi Peter, I had same problem regarding MKV DTS sound.
    Well you can't blame TV, it's not Blueray player. Philips wouldn't sell any blueray players if all options would be handled by your TV 🙂
    I've found solution using mk2vob program and repacking MKV with DTS to MKV with AC3 sound.
    Hope this will help you to enjoy HD movies with sound.

  • Peter Van Dosselaar

    Als MKV with AC3 5.1 sound will not play (using TVersity). So I tried the following: I demuxed the MKV to seperate video 264 and audio AC3 file (using tsMuxer). I then converted AC3 5.1 to AC3 Stereo and repacked the MKV (using mkvmerge).
    Result: Still no audio. I then converted the AC3 file to MP3 and repacked the MKV again. Still no luck.
    The funny thing is that I download a short MKV movie-trailer that contained 263 and MP3 and the sound was ok.

  • Peter Van Dosselaar

    Another thing: I will give it a try with mk2vob, if you say it worked. Can you tell me how you setup the config tab. I want to do this test with a Disney MKV movie that has H264 video and AC3 5.1 audio and that does not play on my Philips TV using TVersity media server.

  • Peter Van Dosselaar

    I found the reason for no-audio issue on MKVs with AC3 audio: Philips TV does not support MKV using audio with a thing called “header compression” which is one of the specs of Matroska. The latest version of mkvmerge 4.1 automatically uses header compression when creating an MKV. Do all the MKVs that are on the internet, and that are made through mkvmerge 4.1 will never give you AC3 audio on a Philips TV.
    Solution: demux the MKV file into the video, audio(s),subtitle files…..the use mkvmerge with “header compression” option set to “NONE” to melt everything back into a new MKV that DOES play on Philips TV

  • Vilogp

    Hi there! iv've bought the same model as you and im having some problems with my windows 7 (64bit), i am able to play almost all the content that i have on the pc, but the problem is that the tv not always see the pc… sometimes i open the browse pc feature and the menus with the content appears inmediately, some times never… im using plc to connect to network, and works fine with my laptop.

  • vallo

    Hi all, when I bought my TV 32pfl8404/12 have the same problem.I found ,a program wildmediaserver http://www.wildmediaserver.com/ and I solve all problems HD format 1080p working, sound (DTS) working, sub's works auto mode.Program is wery simple to use.Now I store some movies in Tvfolder and pley very simle on Tv.I well be glad to help you.

  • Vilogp

    I will try it, thanks for your comment

  • Niels

    I have the same problem with my 42pfl8404. it’s a damn shame. Beautiful machine, but the quality of the network video is poor to say the least. I’ll probably be buying a ps3 soon, as it plays anything over the network perfectly.

  • This is great! I think reading this, I loved every word. Seriously, keep posting the good information, bloggers like myself need it.

  • PeterK

    I have also bought a philips TV, and I can play almost all video’s which I have over my network (avi, mkv), however the only thing what’s not working is fast forward en fast backward. However only 1080p high bitrate video’s are played shaky because of the lack of bandwidth of my home network.

    When I first tried the video over network, it didn’t work either. I tried several media servers, and the only one which worked out of the box was TwonkyMedia version 5.1.5. With the latest version of TwonkyMedia it didn’t work either, only the older verseion 5.1.5 did work.

    Many people blame philips for the crappy software, however 99% of the software used is NOT made by philips. The TV uses internel a linux based computer with the 2.6.18 kernel.

  • Cuba2005

    Good for after many tests at the end the thing seems to work. The solution adopted has been to switch between PC and TV. This means that the TV and the PC are connected by a switch and not through the router. With this solution the TV to access the media server disk works perfectly. No jump in the picture, do not lose the connection and are perfectly all shared directories on the disk. As a media server I used the Philips Media Manager which is a bit hidden on the Philips website.
    So good luck to all and enjoy the TV that has cost us our money!!

  • Pimdamen

    Bought a 37pfl7605H last week and it plays divx and Xvid nice and some MP$ formats. in the specs it says it should also play MKV files.
    So i started downloading the real deal in 1080p format and 720P and eagerly installed Tversity,Tvmobili and Twonky on a server thats is a dedicated media file server (kind of a nerd i know)
    So i started watching movies through DLNA and liked it. When the downloads were complete for testing.. i found out MKv files were not playing at all…..
    So i converted it as an mkv file but with a H264 video codes underneath and AAC which should polay but didn;t .
    To make it less complicated i converted the vdeo and audio stream of the MKv file to DIvx and AC3.. Xvid nd AC3… totally nothing! and tried to play the files through all 3 media servr options.
    When i try media player the movies wont even show op in the DLNa option of the TV.

    Called the guy from philips and he took notes of everyting and am still waiting for a call  for 2 days.

    I can still returnthe TV till next friday but passed that time if i get a goofy answer that mkv files can not be played (i tried all possible diagnistics to play a mkv file.. i will demand they give me a media box that does with network connection..

    Eitherway.. if you advertise a Tv to do something and it doesnt.. it’s fraud! plain and simple.

    You dont buy a car with airbgs in the only to find out the airbags are not installed.
    You should eitherget it to work or make sure the customer gets something that makes it work.

    ( Also Dutch by the way)

  • None

    Hi, i was able to stream a full hd windows media video to a 40pfl7605. Worked pretty good. Converted the video via any video converter.
    Every other video format failed. But wmv worked. Sending photos to the tv via dlna worked too. Maybe also the firmware is up to it now.

  • Angela Lucine

    It is my pleasure to read this page,I look forward to reading more.

  • ok! very good!
    wonderful!
    you are right!                 
    thank you!  

  • Because the model is brand new I really couldn’t find any negative things about the TV and because my experience with Philips as a TV brand has always been good, so we decided to buy one.

  • Mrozturk

    sucks. no other countries exist no subtitles

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  • Gokturkk

    hey there i ve the same problem 🙁 shame of philips

  • Frustrating

    I have the problem that album and cover art isn’t visable when i browse to my Twonky server Music section. Just a placeholder is visable!
    With other devices i can see the album/cover art

  • Ugg Boots UK

    It is very interesting for me to read this article. Thank you for it. I like such topics and anything connected to them. I would like to read more soon.

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  • mike

    got same tv , same problem, also tv does not support flash

  • cheap football shoes

    Just a few weeks ago we (my wife and I) bought ourself a present : A brand new Philips 42” LCD TV with the latest technologies. If I read the specs correctly (see below) it will support MP3, LPCM, WMA v2 – 9.2, JPEG Still picture, MPEG1, MPEG2, MPEG4, AVI (DivX, Div5, DX50, DXMF), H264/MPEG-4 AVC, MPEG Programme-stream PAL, WMV9/VC1. And it even supports DLNA!

  • nike football shoes

    Because the model is brand new I really couldn’t find any negative things about the TV and because my experience with Philips as a TV brand has always been good, so we decided to buy one.

  • Roar

    fell into the same trap.. found my twonkyserver, which my samsung tv at least manages to play 50% of. but every file was unsupported 🙁

  • alpinestars boots

    was simply the support of new devices. Ok, but why isn’t my Windows 7 machine able to ‘see’ my TV? He wasn’t able to answer that question!

  • told him that I even tried several different resolutions, but they all
    failed. He again told me that he would discuss this with his technical
    colleagues and would that he would get back to me in a few days.

  • good

  • David Masse

    Just bougth PHILIPS 42PFL6198K LED 3D, and seems to have the same problem. My videos seems to not be readeable for the TV…

  • Mike H

    have a 29pfl4908 , mediaconnect doesn’t work, and most of my videos don’t play using browse to pc. I’ve managed to encode one video to play with free software using browse pc, but the video doesn’t take up the whole screen only the corner. This is going to be a painful process.