UPDATE #6 : Where in the world are my SCCM 2012 (71-243) test results? They have arrived!

Somewhere in February 2012 you were able to attend the System Center Configuration Manager 2012 exam (71-243 a.k.a. 70-243). In the normal days we would have to wait for about 6-8 weeks before the exam results would become available……not this time.

The SCCM 2012 exam went live last Thursday, April 12th , but we are still waiting for the results…

image

Last week I talked to my contacts at MS Learning and the asked me to e-mail them if I didn’t receive the score before last Monday. At the moment the scores are still unavailable, so I send them an e-mail first thing Monday morning.

At the end of the day I received an e-mail from Stephanie and she told me that the score generally will become available within the first two weeks of the exam being live, but usually the scores are usually available within a few days of release of the live exam.

The also promised me to follow up with Prometric to find out when the scores will show on our Prometric Candidate History page.

Just a few minutes ago I received another e-mail (from Lisa this time). She told me that Prometric is investigating the issue at the moment. Whenever there will be new information I will update this blog post.

For now I would like to thanks Microsoft Learning (especially Stephanie and Lisa) for their effort to get us our SCCM 2012 Beta results! Smile

UPDATE (April 19th 17:19 CET) Just spoke to Stephanie and they told me they would have a conference call with Prometric in about an hour or so, so maybe there will be some (good) news in a couple of hours! 🙂

UPDATE (April 24th 23:25 CET) Just received an update from Lisa…she spoke to Prometric earlier today, but they still can’t tell when to deliver the scores…. 🙁

UPDATE (April 30th 19:00 CET) Just spoke to Lisa and she received an update from Prometric and I quote “expecting the restore to be completed by Wednesday, May 2nd. The rescore should be completed within 1 business day.”. So if Prometric is right (and hey..when aren’t they :-)) the scores should be available this Thursday! Finally….only 21 days late…

UPDATE (May 3rd 22:55 CET) Just had a short chat with Lisa again and Prometric still didn’t fix the issue, but they identified the issue and it should be fixed tomorrow at the end of the working day…..pfff….Prometric should really think of loosing the PRO, from now on we should just call them Metric….PLEASE Microsoft can you please go back to VUE….where this would never have happened.

UPDATE (May 5th 2:00 CET) I e-mailed Lisa and Stephanie to ask why the results are still not published. I also asked what the problem was and why Prometric (and Microsoft) didn’t e-mailed the attendees about the enormous delay. This would be the least the should do in my opinion. I hope they will answer the e-mail and Prometric will publish the results very soon.

UPDATE (May 7th 21:45 CET) In the comments are the first signs showing of results appearing on Prometric.com….I still don’t see anything other then Tested for now…I will keep you posted as soon I see any changes…

UPDATE (May 9th 13:54 CET) It seems that a lot of peers still don’t have their SCCM 2012 Beta scores yet. Prometric blames Microsoft and Microsoft blames  Prometric. Personally I think it’s Prometric’s problem. Sometimes they tell the 71-243 is still in beta…sometimes they tell the scores are lost and even sometimes they just point to Microsoft. Later today when MS Learning is online again, I will try to contact Lisa and ask her what ‘we’ should do….for now I would like you to vote in the Poll, so it gets clear what % of the visitors still don’t have their results.

UPDATE (May 10th, 14:50 CET) It looks that the results finally arrived for some of us who were still waiting….congrats to all of you (if you passed).

  • Flowman

     Still no results. 🙁

  • Abhijeet Janwalkar

    Hi Helmer,

    Any good news from MS Learning ………
    I am also waiting for my results……

    • Helmer

      Nope….no results yet 🙁 GRMBL I’ll contact my friends again 😉

  • Testosteron

    I wait also, nothing up to now …

  • I’m also waiting for the test results. 🙁

  • Kevin Severud

    Thank you for the update, Helmer. I too am waiting to hear the results and as of April 29 the Prometric site still reads “Tested” under Exam Status. Hopefully they’ll be able to get this sorted out soon.

  • Flowman

    Thanks for the update, however “Restore” and “Rescore” words are not really good signs…

  • Abhijeet Janwalkar

    I am logging to Prometric website after almost every half an hour to see i am still  TESTED 🙁

  • Is this 

  • Is this “Thursday” in Europe, Asia or North America? 😉

    • I think Thursday, USA time…..so at last at 9:00am CET Friday morning

  • Flowman

    Thanks for keeping us updated. Absolutely a bad joke what’s prometric is doing in the last couple of years. Most of the beta exams are failing in the first few weeks, tons of errors during exams, and neverending scoring process. 

  • Still nothing new on the Prometric site… and I believe Thursday is already over in the US, isn’t it?

  • is still hoping for some good news – anxiously awaiting

  • Thomas

    Hi Helmer, thanks for the update! I’m still waiting for the results, too!

  • Flowman

    I’m tired of waiting for this idiot LameMetric, I have to pass the exam before teaching a CM12 course as an MCT. I’ll take the exam next week, I hope the live exam’s scoring system won’t be so rhapsodic.

    ps: Thanks Helmer for the updates.

  • Talked with Microsoft learning, they told me that the exam is live and I should contact prometric to request my score report.
    So I emailed with prometric and they told me that the exam is still in beta and i should contact microsoft to request when the beta period ends.
    I also called with prometric and they also asked me to contact Microsoft, because they already provided all the results to them.
    So it seems both parties don’t know the actual status and where the problem is located…
     

    • Great, I guess that was the first and last time I took a beta exam with Microsoft / Prometric.
      Over at Citrix / PearsonVUE beta exams at least are free of charge!

    • Flowman

      The Exam is absuletely Live, so Prometric is totally wrong about this also. 

  • Flowman

    The scoring appeared on prometric a few hours ago. 🙂

    • Kevin Severud

      Still no results when I looked. The wait continues…

    • “tested”, no results yet…

    • No results yet…. 🙁

    •  Also no results for me. But received an CCed email from microsoft to Prometric with an escaltion request about the exam results.

  • nik

    Looks like the results are out. Just got an email now saying i have passed. Hopefully that is correct.

  • Abhijeet Janwalkar

    Gr8 news Guys……………
    I passed the Beta Exam 🙂

    thansk everyone who were following up with M$ ans prometric for the results ………

  • S. Zegveld

    Still no results… but I am sure I failed (I do know ‘deployment’ but things like installation of SCCM, working with SQL or migration etc. I don’t have experience with). Strange that some have results while others still haven’t. A colleague of mine did receive his results this morning. I just checked and still: “tested”.

  • results are here 🙂

    • obviously not for everybody^^ Still no results in Germany…

  • No results here (Netherlands)

  • Still no results for me! (Netherlands)

  • Hmm….still no results here (Netherlands). It looks like they are ‘restoring’ the results country by country? 🙂

  • Mike

    Still no results (US)

  • Thomas

    Still no results – Prometric still says “tested”…

  • H Klapwijk

    Passed

    • Hmm…still tested over here 🙁 although I think I failed the bastard….

  • Dirk Ehlers

    Prometric informed me, that my results can not be retrieved 🙁
    I get a live exam for free …

    • Thomas

      That’s really worst case – grumble…

    • Hmm..I really think that they should everybody (from who the results can not be retreived) should PASS the exam automatically….that’s not OUR mistake they lost the results… 🙁

    • Chris

      Prometric shows still tested in Germany… unbelievable what prometric said to Dirk Ehlers!!!

  • Dirk Ehlers

    I hope others have better luck (especially in Germany), I was at the Prometric Test Center in Berlin.
    @ Chris: my history always shows “Tested” 

    • great! I was in Cologne/Germany and it still shows “tested”… I do hope they haven’t lost my results!!!

  • Mike

    I contacted Prometric and they got rather upset with me.  They insisted that I have to contact Microsoft to find out if I passed or failed.  The person I spoke to said that the “Exam Status” field in the Candidate History is  updated by Microsoft and not them.

    We’ll see what Microsoft says.

    • Dirk Ehlers

      After this e-mail from Prometric, I spoke with Microsoft. They told me that Prometric is a private company and is responsible for their own data.
      The data are stored in a database of Prometric, not by Microsoft. Therefore, Microsoft can not change any data …

  • Mike

    Prometric is driving me nuts.  I called their customer service line (like I said bellow).  They said that they only collect the answers to the exam and transfer them to Microsoft.  Microsoft does their own internal scoring and then they update Prometric on the pass/fail status.

    So, the customer service rep said I needed to contact Microsoft and gave me a toll free number to call.

    I call them and guess what, it’s another department within Prometric.  They couldn’t help me and could not explain why the first customer service rep sent me to them.  They gave me yet another toll free number to call Microsoft.

    I called Microsoft.  The gentleman I spoke to said that it is Prometric’s responsability to keep track of the exam results and that they should have been able to provide me my results.  He said that Microsoft’s records do not show that I took the exam.  He asked that I document everything and email it to him for further investigation.

    This is not going well.

    • Dirk Ehlers

      I got an e-mail from APTCTeam@prometric.com to provide the following informations (with reference to beta exam 71-243):
      First Name:

      Last Name:

      Current and alternate address details:

      Current and alternate email
      address:

      Current and alternate
      telephone details:

      Prometric Testing
      Id/Confirmation Number:

      Email ID provided at
      the time of registration:

      Exams taken under the
      ID:
      MC ID:After this, I got the answer from pro.GlobalCandidateServices@prometric.com (

      Christa Schmidt | Global Candidate Care Specialist) with the negative response (for me).

      First Name:

      Last Name:

      Current and alternate address details:

      Current and alternate email
      address:

      Current and alternate
      telephone details:

      Prometric Testing
      Id/Confirmation Number:

      Email ID provided at
      the time of registration:

      Exams taken under the
      ID:
      MC ID:

      After this, I got the answer from pro.GlobalCandidateServices@prometric.com (

      Christa Schmidt | Global Candidate Care Specialist) with the negative response (for me).

  • Are you guys saying that somebody LOST our results? That can’t be true 🙁

    • Microsoft is telling me that this could NOT be the isue, but since a lot of peers already have their score…and we don’t I start thinking that some scores indeed may be lost… 🙁

  • Mike

    And it continues.

    Well, the person I spoke to at Microsoft CCed me on an email he sent to Prometric.  In the email he stated clearly that it is Prometric’s responsability to provide the results and that Microsoft has no way to get that information.  He instructed Prometric to provide me with my exam results as soon as possible.

    I of course, have heard nothing from Prometric.

  • I just got this answer from Prometric. I honestly don’t know what to do next… As I read, calling them makes no difference…
    Dear
    Candidate,

     

    Thank
    you for your email.

     

    Please
    be informed that as per our records your Microsoft exam 071-243 is still in
    BETA period.In case you wish to know when the BETA period of your examis going
    to end ,you are requested to please contact the client Microsoft directly at mcphelp@microsoft.com.

     

    Should
    you require assistance from one of our Customer Service Representatives, please
    call one of our toll-free numbers, which are listed under Prometric contact
    details at http://www.prometric.com.

     

    We hope this information is helpful.

    • OMG they really don’t know what’s going on… 🙁

  • Yesterday I filled in the contactform on the prometric website. Today I received the following email:

    Dear Candidate,
    Thank you for your email.
    Please be informed that as per our records the status of your Microsoft exam 071-243 is still not updated on the website.
    We have sent your details onto our Reconciliation department in the US, in order to resend the exam result to the client.
    As soon as we receive confirmation that this has been done, we will inform you. For your reference, incident number refers to this issue.Once the status of your exam gets updated ,we would be able to provide you the score report of your exam.
    Should you have further queries then please contact us again. We hope this information is helpful.

    The story continues….

    • Thomas

      Same on me: Just talked to the German Help Desk: There is a delay with the results and the help desk member gave me a Ticket ID and asked me to wait three more days. So hope for the best!

  • Would you all be so kind to vote in the poll? 🙂

    • Abhijeet Janwalkar

       i did

    • I can’t vote. Only see the results. 
      And no, I did not already vote 😉

      • 🙂 Yeaah….I can fix a failure fast…hehe….why can’t Prometric does this hahahahahaha

  • I got an answer from Microsoft:

    Hi Roel,

    Prometric is responsible for
    communicating the beta results to candidates; we will work with their team to
    be sure their customer support provides the correct communication in these
    matters. We are in constant communication with Prometric over this issue
    because we realize that this this is causing some serious angst (anger) among
    our candidates. Yesterday, Prometric indicated that results were starting to
    filter through their system, and they anticipated that the rescore process
    would be complete by Thursday afternoon. We have requested another follow up
    this morning to be sure they are still on target to meet this date, and we’ve
    asked our planner to communicate what’s happening with those who are impacted
    by this.

    I understand your frustration
    as I am feeling much the same way. I appreciate your patience and your
    perseverance in letting me know that this still isn’t resolved.

    Lisa DenBeste

  • After writing a not too nice mail to Prometric, I got the following response, whatever that means…
    Dear Candidate,

     

    Thank you for your email. We apologize for
    any inconvenience this may have caused.

    Please be advised that we have sent your details onto our
    Reconciliation department in the US, in order to resend the exam result to the
    client.

    As soon as we receive confirmation that this has been done, we
    will inform you. For your reference, incident number refers to
    this issue.Once the status of your exam will be updated ,we would be able to
    provide you the score report of your exam.

    Should you have further queries then please contact us again.

    We hope this information is helpful.

  • Mike

    I got an email from Prometric overnight:

    Dear Candidate,Thank you contacting Prometric.Please be advised that we have escalated your details to our Reconciliation department, in order to update the exam result on our database. We will keep you informed on the status as soon as we receive a response.For your reference, incident number MT# ####### refers to this issue.
    We appreciate your patience.
    Sincerely,
    The Webmaster Team
    Prometric

  • And Prometric now says I PASSED, wooohoooooooooooo 😀

    • indeed…they fixed the issue for me too…I failed (already expected that btw)…

      • sorry to hear that, that sucks after such long wait…

        • Doesn’t matter…I heard my score via MS Learning about two weeks ago….but I hoped they were wrong 😉 since the rescoring at Prometric took such a long time. Going to reschedule it…after my vacation…

          • Testosteron

            I passed too, *happy* 😉

  • Raphael

    just got mine 🙂

  • *snik* … failed!

    • That sucks Roel… 🙁

      • Well … it doesn’t suck completely … I don’t have that much experience with SCCM 2012 so it’s fair that I did not pass the exam.

  • Thomas

    Failed – Now I just want to know how many points I got…

  • Kevin Severud

    Results in for me as well and I’m happy I passed but I don’t feel the test was blueprinted well for the knowledge one really requires to design, deploy, and maintain. Hopefully they’ve adjusted that since beta.
    Thanks again Helmer for providing updates and a forum for this fiasco.

    • You’re welcome Kevin…..

    • But isn’t that the problem with EVERY exam? They never really test any real-life knowledge. It’s just theoretical knowledge and best practices they think are valid, not what has proven to be good 😉

  • Abhijeet Janwalkar

    As the results are out now and every one is waiting for point.
    Here is a mail i got from Prometric about that.
    I got this mail 2 days b4, i was waiting for everyone to have their results declared.

    Also as far as the
    result of your exam is concerned ,we are in receipt of your request. Please be
    informed that your score report for Microsoft Exam 071-243 taken by you against
    the confirmation number XXXXXXXXXX, will be emailed to you within 5 working days
    from now. Incase you do not receive the same within the aforementioned time
    frame; please send us another request for the same.

     

    We hope this information is helpful. Please feel free
    to contact us if further assistance is needed.

     

    Sincerely,

     

    Candidate
    Care

    Prometric
     

  • Passed… Thanks for keeping us updated while waiting for answers 🙂

  • Passed! Thank you for keeping us updates with this blogpost…

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  • Passed! Thanks for the clarification, I was beginning to worry….

  • Thomas

    Anyone already got his Prometric Score Report?

    Regards,
    Thomas

    • Abhijeet Janwalkar

      I m also waiting for the score report……….

  • Great stuff.

  • Great writing.

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